Overview
- Greggs opened its first Greggs Express self-service unit this month at Motor Fuel Group’s petrol forecourt outside Glasgow Airport as part of a small trial.
- The unit lets customers grab bakery items or serve hot drinks themselves using self-checkout terminals to reduce queue times for people on the move.
- Greggs is working with MFG to monitor customer behaviour and test a limited roll-out of similar travel-hub sites over the coming months before any wider expansion.
- The Express trial runs alongside other small-format experiments, including three Bitesize sites launched last year and a six-store test of locking items behind counters to cut theft.
- Outcomes from these pilots will shape where Greggs opens new outlets, how staff work in smaller or self-serve sites, and how the chain balances speed, convenience and security.