Overview
- Google said it fixed a technical issue that showed “Your SIM card is no longer active” and cut mobile data for a subset of Fi customers.
- Some subscribers received an email apology stating a $20 service credit was applied as a make-good for the interruption.
- The credit appears in the Fi app under Billing, Fi Savings, then Earned as a “credit for service outage.”
- User reports suggest the credit is limited in scope, with the first sightings on Reddit and some reporters not seeing it on their own accounts.
- Many users regained service by rebooting or toggling the app’s international calling setting, while others needed help from Fi support.