Overview
- The Ilkley-based, family-run firm ceased trading and entered voluntary liquidation, cancelling all future departures.
- ABTA says it is treating the company as a financial failure and is managing claims from affected holidaymakers.
- Customers who paid by credit card should use ABTA’s credit card referral letter with their issuer, while others must submit claims through ABTA’s online portal.
- ABTA guidance indicates claims typically take six to eight weeks to process, successful refunds are paid by BACS, and submissions should be made within six months.
- Some event tickets may still be valid, but customers must arrange their own travel and accommodation, and creditors should contact Xeinadin Corporate Recovery for claims information.