Overview
- A viral video from a young hospitality worker reported fewer or no tips from younger guests, pushing the issue back into public view.
- Reddit users described preset percentages on payment terminals as coercive, with some calling the practice a “rübergeschwappte Seuche” from the United States.
- Economist Klaus Schmidt said the preset options function as nudges that steer many customers to the middle choice, especially when staff stand nearby.
- Reports note that digital gratuities typically post to the business account, may be pooled or reduced by fees, and Dehoga’s Ingrid Hartges recommends cash so staff receive the full amount.
- A hospitality expert linked higher menu prices to fewer visits and lower consumption, which he said is translating into smaller tips.