Overview
- The Federal Network Agency received 39,842 written complaints last year, a 6% increase from 2024.
- About one in five complaints concerned sweepstakes pitches, followed by services, energy contracts and building products.
- Reports about photovoltaic offers declined, which the regulator attributes to the deterrent effect of sanctions against rogue solar marketers.
- Fines totaled about €1.1 million, roughly €0.3 million less than in 2024, with first enforcement of the 2021 consent-documentation requirement.
- Agency chief Klaus Müller warned that unlawful telemarketing harms consumers and competition, pledging continued action as consumers can file complaints on the agency's website.