Overview
- Bundesnetzagentur’s app, which launched Monday, lets mobile customers create legally valid logs to claim a price reduction or cancel a contract when service falls far below the plan.
- The evidence rule requires 30 speed tests over five days with six tests per day, and it can end after three days if the required shortfalls are already shown.
- Thresholds depend on where you live: at least 10% of the contracted maximum in rural areas, 15% in medium-density areas, and 25% in dense cities, using a 300-by-300 meter grid to set local standards.
- Users submit the time- and location-stamped protocol to their provider, the app is free and works with any network, and any refund or exit still hinges on negotiation, arbitration at the agency, or a court ruling.
- Consumer groups praise the step yet call the rules complex and lenient, industry warns of red tape, and the fine print includes outdoor-only testing and other limits that can make proof hard for many people.