Overview
- The ruling increased a previous partial refund to €986.70 after a family’s August 2024 stay at a Kos resort where early towel reservations left pool loungers effectively unavailable.
- The court said the package was defective because the trip did not deliver the promised character of a relaxing resort stay when loungers could not be used.
- Judges held that, although the operator did not run the hotel, it had to ensure an organisational system that kept a reasonable ratio of loungers to guests.
- The family had paid €7,186 for an 11‑day trip and reported 6 a.m. starts, 20‑minute daily searches, and children lying on the ground as staff declined to intervene.
- Coverage links the case to the wider European “sunbed wars,” noting weak rule enforcement and local crackdowns such as threatened fines in Spain’s Calpe.