Overview
- The Gauteng Department of Education confirmed the SA-SAMS platform was inaccessible and acknowledged the problem on June 24.
- Officials identified the cause as a temporary failure in the Citrix environment that schools use to reach the national SA-SAMS system.
- GDE spokesperson Onwabile Lubhelwane and MEC Lebogang Maile said a technical team is working on repairs and expect resolution within five to seven days.
- Many public schools have told parents they cannot finalise or print term-two report cards until SA-SAMS access is restored, disrupting normal end-of-term procedures.
- SA-SAMS is the national application that stores learner records, attendance and results for Gauteng’s roughly 3,320 schools, highlighting the wide operational impact of a single-point failure.