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Gallup: Global Employee Engagement Slips to 20%, Lowest Since 2020

Gallup says managers hold the key to turning AI investment into real gains.

Overview

  • Gallup's State of the Global Workplace report, released Wednesday, puts global engagement at 20% after a second straight yearly drop.
  • Manager engagement has fallen nine points since 2022, including a five-point slide in 2025 to 22%, and Gallup says managers are now no more engaged than the teams they lead and are pivotal for AI adoption.
  • Gallup estimates disengagement cost the world economy about $10 trillion in lost productivity in 2024, or roughly 9% of global GDP.
  • Regional gaps persisted: Europe is lowest at 12%, the U.S. and Canada are highest at 31% with job optimism down to 47% and a new regional low for wellbeing, and South Asia saw the steepest declines with an eight-point drop in manager engagement tied to organizational flattening.
  • Global wellbeing ticked up for the first time in three years to 34% thriving, yet daily stress, anger, and sadness remain elevated compared with pre-pandemic levels, signaling lingering strain on workers.