Overview
- Video posted by TikTok user legallyswiftie13 shows her being escorted off a Frontier flight as nearby passengers and a gate agent attempt to advocate for her.
- The passenger says she could not hear a flight attendant and believed her deafness was noted on her reservation, adding that gate agents later apologized and rebooked her.
- Frontier’s statement says the customer boarded with an open alcoholic drink, rapidly finished it when confronted, and had a cup labeled with a sticker warning against onboard alcohol.
- The airline also says there was no indication of a disability on the reservation and that personnel reported she communicated effectively during interactions.
- Key facts remain unresolved because the video does not show the initial encounter; reporters have not confirmed whether a complaint has been filed with Frontier or the U.S. Department of Transportation, which enforces disability protections under the Air Carrier Access Act.