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French Consumer Group Sues Ubisoft Over The Crew Shutdown and License Revocations

The case tests whether publishers can revoke access to paid, always‑online games under EU consumer law.

Overview

  • UFC‑Que Choisir, which filed the suit Tuesday, accuses Ubisoft of breaking consumer law by shutting The Crew in 2024 and stripping players' licenses.
  • The complaint says buyers were not clearly told that access could end and challenges the legality of selling revocable licenses for online‑dependent games.
  • Stop Killing Games backs the case after organizing a Europe‑wide petition that has over one million verified signatures.
  • The Crew launched in 2014, then lost server support in April 2024, which made the game unplayable, and Ubisoft removed owners' licenses weeks later.
  • Related efforts continue as a U.S. class action from November 2024 remains active after a 2025 dismissal bid, and the European Parliament plans a public hearing on April 16.