Overview
- Since January 27, clients at Caisse d’Épargne, Banque Populaire, Boursorama and Crédit Coopératif reported unexpected or duplicated debits.
- Crédit Mutuel Arkéa was identified as the source of the incident and says it has detected about 98% of the duplicate operations, with recredits rolling out over the coming days.
- Affected banks launched automatic cancellations and asked customers not to file disputes, pledging no fees or financial loss.
- The total number of impacted customers and amounts involved remain unclear, though reports indicate thousands of cases.
- Some duplicate transactions are linked to Vinted purchases with refunds in process, and several banks indicated a return to normal by Friday.