Overview
- The municipal consumer agency fined Fraport Brasil R$3,121,427.69 on March 5 after complaints that chairs were withdrawn from the arrivals area at Pinto Martins Airport.
- Procon cited collective harm and risks to safety and comfort, noting that elderly people, pregnant travelers and those with reduced mobility were the most affected.
- Fraport said the change was temporary and involved relocating some seats to improve passenger flow and security, stating that other seating remains available elsewhere in the terminal.
- The company rejected the punishment, argued there is no specific law defining the quantity of seats required in that space and said it will take appropriate steps to challenge the decision.
- Regulators said they had warned the operator after January complaints and did not accept the company’s justification, leading to the sanction under the Consumer Defense Code.