Overview
- Playground Games and Xbox acknowledged the issue and opened investigations after player reports of deleted or reset Forza Horizon 6 save files.
- Microsoft began delivering a PC fix through the Gaming Services client and started a targeted Xbox Series X|S system update rollout on Friday to address the problem.
- Forza Support is instructing affected players to open tickets immediately and to avoid starting new sessions or creating new saves until support reviews their cases to preserve recovery options.
- Developers recommend keeping the Gaming Services app up to date, disabling Quick Resume for Forza Horizon 6 on Xbox Series X|S, and giving saves time to fully sync to the cloud before switching devices.
- Support can sometimes restore inventories such as cars, credits, or spins but typically cannot recover campaign progress or discovered collectibles, which means some player progress may be permanently lost.