Overview
- William Hines, a 5-year-old from Colorado, spotted that two terrain-monitor depictions in cockpit-training graphics did not match.
- Southwest reviewed the materials and concluded the mismatch arose from differing display perspectives rather than an actual mistake.
- CEO Bob Jordan invited Hines and his family to the airline’s Dallas headquarters, where he toured facilities and flew a simulator.
- His mother, Amber Hines, said a family contact at Southwest passed his finding to company leadership.
- News outlets reported broad attention on the human-interest story focused on the visit and the airline’s outreach.