Overview
- Chair Brendan Carr said the commission will vote this month on requiring overseas call takers at regulated providers to be proficient in American Standard English.
- The proposal seeks input on capping the share of customer calls handled abroad and on requiring companies to disclose the location of their call centers.
- Consumers could gain the right to request a transfer to a U.S.-based representative when connected to an overseas call center.
- The FCC is taking comments on targeted tariffs or bonds aimed at discouraging illegal robocalls that originate outside the United States.
- The agency is examining the scope of its authority over foreign call centers and cited last week’s Charter–Cox approval, which requires onshoring Cox’s offshore roles within 18 months.