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FCA Launches Mills Review Into AI’s Impact on UK Retail Finance

The review will inform potential regulatory responses without introducing AI‑specific rules at this stage.

Overview

  • FCA executive director Sheldon Mills will lead the assessment of how advancing AI could reshape competition, firm conduct and consumer outcomes in retail financial services.
  • Stakeholder input is open via online form or email until February 24, 2026, with findings due to the FCA board in mid‑2026.
  • The regulator says it will rely on existing regimes such as consumer protection and operational resilience rather than propose AI‑specific rules for now.
  • The Treasury Committee has called for AI stress tests, detailed guidance for firms by year‑end, and designation of major AI and cloud providers as critical third parties.
  • The scope focuses on retail markets but will factor in indirect effects from wholesale activity or wider societal developments, including plausible advances like agentic systems and quantum capability.