Overview
- From 5 December 2025, firms must send final responses to leasing complaints, which are excluded from any potential scheme.
- The complaint-handling extension now ends on 31 May 2026, two months earlier than the date previously proposed.
- Firms have been instructed to preserve relevant records until 11 April 2031 to support oversight and any redress process.
- The consultation on the proposed scheme closes on 12 December 2025 with a go‑or‑no‑go decision due by the end of March 2026, and the usual six‑month Ombudsman referral window resumes for final responses sent after 29 January 2026.
- The FCA proposal includes a 35% commission threshold with roughly 14.2 million agreements potentially eligible, following an August Supreme Court ruling that found a 55% commission unfair.