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FBI Issues Flash Alert as ATM 'Jackpotting' Surges, With $20 Million Stolen in 2025

The bureau details how Ploutus malware and simple physical access let thieves bypass bank authorization and urges operators to tighten both hardware and software defenses.

Overview

  • Since 2020, about 1,900 jackpotting incidents have been reported in the U.S., with more than 700 in 2025 alone, the FBI says.
  • Criminals commonly use generic maintenance keys to open ATM cabinets, then remove or swap hard drives to load malware before rebooting the machine.
  • Ploutus targets the XFS layer on Windows-based ATMs to issue direct hardware commands, enabling cross-vendor cashouts without accessing customer accounts.
  • The FBI alert lists digital and physical indicators of compromise and advises steps such as changing standard locks, adding sensors and cameras, enforcing allowlisting, auditing logs, and validating gold images.
  • Law enforcement actions continue alongside the alert, with the Justice Department charging members of organized groups tied to large Ploutus schemes, including Tren de Aragua.