Overview
- The proposed class action filed in Manhattan on Tuesday says StubHub failed to deliver tickets bought on the secondary market and seeks at least $5 million for thousands of affected U.S. customers.
- StubHub blames transfer failures tied to FIFA’s new ticketing app and says it is offering refunds or replacement seats under its FanProtect Guarantee.
- FIFA rejects responsibility for third‑party delivery issues and directs buyers to its official resale marketplace that adds roughly a 30% surcharge on resales.
- Many fans say they received cancellation notices hours or days before matches, forcing some to buy far more expensive replacements or miss games while refunds often did not cover travel and lodging costs.
- The lawsuit questions the resale market model and FanProtect remedies and may prompt regulatory action or legal rulings on whether resale platforms must absorb seller defaults and arbitration limits.