Fairphone Says Old Order Emails Likely Stem From Vendor Glitch, Not a Data Breach

Overview

• Customers around the world reported receiving new confirmations for years-old Fairphone orders with correct names and addresses.
• The emails came from noreply@test.email.bloomreach.com and contained unfamiliar test-style links rather than Fairphone’s usual mailing domain.
• Fairphone said current evidence points to an internal malfunction at its email partner Bloomreach as the likely cause rather than a breach.
• The company has launched an investigation, reassured users that systems remain secure, and temporarily increased monitoring.
• Fairphone and reporters note a hack has not been fully ruled out and advise recipients to avoid clicking links, opening attachments, or sharing personal data.