Overview
- Gopalan says the Tiruchirappalli–Chennai flight’s departure time shifted on the display from 2:55 pm to 3:10 pm, 3:15 pm and 3:25 pm, leading him to remain in the lounge.
- He reports receiving a call around 3:05 pm, then reaching the gate to be told final boarding had closed, alleging staff were rude and citing reminders that gates typically shut 25 minutes before departure.
- He alleges he was initially asked to pay ₹3,000 for rebooking, later reduced to ₹1,800 by an airport manager, and that he was moved to a later flight, causing him to miss a conference.
- In an official statement, IndiGo attributes the confusion to an interim Flight Information Display System issue managed by the airport operator, says standard boarding protocols and final calls were made, and notes he was assisted onto an alternate flight.
- The airport operator has not publicly confirmed the display issue in these reports, leaving the dispute unresolved based on competing accounts.