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Evri Fires Courier After Ring Video Shows Parcels Thrown, Abusive Rant

The company apologized under its zero-tolerance policy, calling the conduct unrepresentative of its 30,000 couriers.

Overview

  • Doorbell footage captured two deliveries on October 3 and October 9 at a Didsbury address, with a mirror and other glassware thrown onto the porch.
  • Homeowner Matt Whitehead, a police officer, received Ring alerts on his phone and reviewed the recordings.
  • The driver is heard using obscene language toward the residents and shouting at their dogs during one delivery.
  • Evri said the behavior does not reflect its roughly 30,000 couriers and confirmed the driver will no longer deliver for the company.
  • Some reports noted an initial final warning from Evri’s complaints team before the firm publicly confirmed the dismissal.