Escalator Pile-Up at Disney’s Contemporary Triggers Emergency Stop

Overview

• About ten guests were compressed at the top when the escalator continued moving toward a jammed monorail platform, according to those involved.
• Riders first pressed the wrong control panel before someone located the working emergency stop on the opposite side, guest accounts say.
• The crowding followed an evening with no monorail service and only buses running, with no on-site warnings reported by guests about the congestion above.
• No injuries were reported, though guests described the episode as frightening and said a Cast Member later identified the correct stop button’s location.
• Disney has not issued a public statement, and commenters noted an emergency stop typically prompts a maintenance inspection as guests were urged to contact Disney Safety Services.