Overview
- Dr Vana Katsomitrou says her backpack fit the sizer after she put on a denim jacket and that she was denied boarding despite apologising and offering to pay a luggage fee.
- EasyJet says the bag exceeded her booked allowance until items were removed and that she was refused travel because she behaved disruptively and a staff member felt threatened.
- The incident occurred at London Luton on Christmas Eve as the doctor attempted to fly to Alicante for a short holiday with friends.
- Following a complaint, the airline offered a £13 refund and said it could not disclose the outcome of its internal handling for security reasons.
- The conflicting accounts remain unresolved in public, with EasyJet stressing fairness in baggage enforcement and zero tolerance for abuse of staff.