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EA CEO Says AI Now Handles 85% of QA, Claiming It Adds Jobs

His comments at iicon position automation as support for testers who review machine findings.

Overview

  • Speaking on stage at iicon in Las Vegas, EA CEO Andrew Wilson said AI has been almost entirely an aid to employees rather than a replacement.
  • He said roughly 85% of Electronic Arts’ quality assurance work uses machine learning or other AI, which runs basic checks such as booting games and flagging crashes.
  • Wilson added that EA is hiring more QA staff than ever to study the AI reports and decide what needs to be fixed in the games.
  • He described the AI’s role as handling routine tests so human testers can focus on judging the results and guiding developers toward fixes.
  • The session opened iicon, a new Entertainment Software Association summit launched after E3 ended, which drew strong attendance and was pitched by one attendee as a possible 'Davos of gaming.'