Overview
- The new casework system will let drivers report health conditions and renew licences online through the Drivers and Vehicles Account.
- Applicants will be able to track the progress of their cases, with expanded automation, capacity and digital communications planned.
- The DVLA and DVSA plan to apply artificial intelligence and data optimisation to improve the consistency and speed of decisions.
- The agency says it is increasing contact-centre staffing to cut telephone waiting times for enquiries.
- Processing times may still vary due to third-party medical evidence, and some drivers renewing existing licences may continue to drive if they meet specific criteria.