Overview
- The outage began Thursday, June 18, when the Wilderness Lodge central chiller went offline and guests reported room temperatures rising into the 80s and low 90s Fahrenheit.
- Disney deployed portable spot air conditioners, evaporative coolers, and fans to provide localized relief in lobbies, shops, and dining areas while full system repairs proceed.
- Resort operations were disrupted with temporary suspension and later limited reopening of some restaurants, and some guests were offered transfers, refunds, or comped nights.
- Disney scheduled a temporary shutdown for morning maintenance on June 24 to work on the system, but the company has not publicly explained the cause or issued a firm repair timetable.
- Former Disney engineering staff and industry observers warn replacing a commercial chiller plant could take weeks to months, which would mean continued reliance on rental cooling equipment and staggered repairs.