Overview
- A small electrical malfunction on the Haunted Mansion track led to a stoppage and evacuation that required guests to leave ride vehicles.
- Disneyland confirmed all guests were evacuated safely and no injuries were reported following the May 27 event.
- Video and eyewitness accounts show riders unlatching clamshell-style doors on the continuous-chain doom buggies and walking through the attraction past animatronics and sets.
- Cast Members initially gave verbal instructions and deployed to assist but, after about ten minutes, announced they could no longer help and told guests to exit themselves.
- The unusual change from the normal practice of Cast Member-led escorts has not been explained in detail by Disneyland and may prompt further internal review or public clarification.