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Disneyland Rolls Out Stricter Guest Code With Phone Stow Rule and Big‑Tumbler Ban

Disney says the new limits aim to reduce guest-caused ride stoppages.

Overview

  • Disneyland, which detailed the update Thursday, is enforcing a “Stow it, Don’t Show it” rule on rides like Mickey & Minnie’s Runaway Railway and the Incredicoaster, drawing online complaints from guests who rely on the park app.
  • Park officials say guest behavior caused 13% of shutdowns in fiscal year 2025, up from a 10% historical average, which triggered the changes.
  • Cast members now perform visual checks on platforms and will not dispatch a vehicle if a phone is out, and handheld filming on high‑motion rides is no longer allowed.
  • The policy also bars telescoping devices, gimbals and oversized metal tumblers that can become projectiles or spill liquids into ride systems.
  • Disneyland is rolling out facial‑recognition entry with opt‑out lanes, and it says the numeric face records are deleted within 30 days unless needed for fraud probes.