Overview
- Disney has begun notifying guests with upcoming stays at Disney’s Old Key West that Sassagoula River boat service may be temporarily unavailable and that complimentary buses will be provided if service is interrupted.
- The Sassagoula River route serves Old Key West, Saratoga Springs, Port Orleans Riverside, Port Orleans French Quarter, and Disney Springs, so any interruption would affect multiple resort hotels.
- Work that began in March to refurbish boundary walls along portions of the river is continuing and recent visible repairs at the Disney Springs West Side Sassagoula dock include a roof replacement on a dock that has been closed since the COVID era.
- Disney has not announced a full suspension of river service and characterizes the change as possible, short-term interruptions tied to construction activity rather than a permanent closure.
- The change primarily affects registered resort guests because Disney no longer allows non-resort visitors to use resort buses or boats and could alter vacation plans for guests who chose these hotels for the scenic river cruise, so visitors should watch for further Disney communications about service during their stay.