Overview
- France’s consumer watchdog announced the penalties on February 24 after an investigation conducted from October 2022 to April 2025.
- Caisse d’Epargne Île-de-France accepted a settlement and will pay €6.0 million for charging intervention fees without an account irregularity and for breaching applicable caps.
- Caisse d’Epargne Grand Est Europe was fined €3.2 million for exceeding legal limits on intervention fees.
- Both banks say they have stopped the disputed tariffs and plan to reimburse affected clients in the coming weeks, with Île-de-France reporting IT parameter changes to ensure compliance.
- In November 2025, Banque Populaire Rives de Paris, another BPCE subsidiary, was fined €2.5 million for deceptive practices, underscoring repeated issues within the group.