Overview
- Closures cover both Deutsche Bank and Postbank sites, reducing a network that totaled roughly 750 branches nationwide at the end of last year.
- In-branch administrative work will move into digital channels so staff can dedicate more time to advisory services such as mortgages and investments.
- A customer-facing AI assistant is planned for the second half of 2026 to guide app use and field questions on everyday banking, including payments and cards.
- App usage has risen about 20% over the past 18 months, and the bank seeks to convert more of its roughly 19 million retail customers into active app users.
- Retail headcount is expected to fall primarily through natural attrition, with reporting noting likely local effects such as fewer ATMs and longer trips for some customers.