Overview
- Deutsche Bahn began piloting pairs of customer service attendants on selected DB Regio Mitte trains to improve safety.
- The test runs on lines in Rhineland-Palatinate, Saarland, and northern Baden-Württemberg, including the Bergstraße district in the VRN area.
- Staff reported that the double presence defused a tense encounter and prevented escalation, according to regional head Silke Janser.
- The trial uses current staffing, which creates rotating coverage that leaves some trains unstaffed, and DB has not set a duration and plans to test mixed customer–security teams or larger inspection squads next.
- The push follows the February killing of conductor Serkan Çalar during a ticket check, with a 26-year-old suspect in pretrial custody on a manslaughter allegation.