Overview
- The Moore family says Bianca Robinson discovered the mismatch when she prepared her mother for a viewing and noticed a missing mole on the toe of the woman in the casket.
- Family members were told their mother, Kimberlly Moore, may have been cremated earlier and they left without a viewing or clear custody of her ashes.
- Hutchison/Hutchinson Funeral Home has launched an internal review and a company spokesman said the business will try to identify the other decedent and compensate the family if found at fault.
- Detroit police were on scene as the family protested and are reported to be investigating the incident that centered on a viewing scheduled for Friday.
- The case raises questions about chain-of-custody and identification practices for human remains, and it has forced the family to hold memorial plans without confirmed access to Moore’s body or ashes while the funeral home asks the public to help identify the other woman.