Overview
- Delta has made Delta Concierge available to all SkyMiles members through the Fly Delta app, expanding the tool from a limited beta to full member access.
- The assistant uses a customer’s Delta account and trip context to give personalized, real‑time help with reservations, flight status and day‑of‑travel questions.
- New transactional features let members cancel eligible full itineraries in chat and submit refund requests or receive eCredits in real time, with Delta noting some limits on which cancellations are supported.
- Customers must update to the latest Fly Delta app to see the Concierge icon on the home screen and SkyMiles membership is free for those who are not yet members.
- Delta says Concierge has handled thousands of interactions and will stay in beta as the airline refines features and keeps staff available for complex support, a change that could shift routine work into automated flows and speed common requests.