Overview
- An Instagram video posted by passenger Aman Singh shows an IndiGo baggage check-in employee named Afjal guiding him through a self check-in and baggage drop at Delhi airport.
- In the clip Afjal wears a badge that reads “I cannot hear or speak but I will be happy to assist,” uses gestures and facial expressions to complete the process, and ends with Singh shaking his hand.
- The video went viral and drew thousands of supportive comments with many users praising IndiGo for hiring people with disabilities and sharing similar experiences at other airports.
- National outlets published celebratory human-interest accounts on Tuesday, June 30, 2026, and reporting notes there has been no formal statement from IndiGo or aviation authorities in these stories.
- Reporters and viewers framed the episode as an example that non-verbal communication can provide efficient, respectful customer service and could help normalize inclusive hiring in frontline roles.