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D’Amaro Puts Disney+ at the Center of Disney’s Digital Future

Strong streaming results increase pressure to cut cancellations with a more personalized service.

Overview

  • Josh D’Amaro told investors during Wednesday’s earnings call that Disney+ will be the company’s immersive, interactive hub for fans.
  • He said theme parks remain the physical centerpiece and that the service will tie more closely to park experiences over time to reach fans who do not visit.
  • A shareholder letter said recent updates to the app’s interface and personalization are lifting engagement, with many small changes planned to improve retention.
  • Disney said Disney+ and Hulu drove January–March results that beat Wall Street expectations, underscoring the need to keep viewers using the service more often.
  • Bloomberg has reported a possible “super app” that could fold park ticketing and cruise tools into the platform, though Disney has not confirmed plans or a timeline.