D23 Gold Presale Melts Down as Virtual Queue and Checkout Errors Derail Ticket Sales

Overview

• The D23 Gold presale, which opened Thursday for paying members, left thousands stuck for hours in a Queue‑it virtual line, with some users kicked back to the end after reaching the front.
• Many who finally accessed the storefront reported empty carts, 404 errors, timed‑out sessions, and tickets disappearing at the payment screen, leaving them unable to complete purchases.
• Demand soared because the 2026 event is expected to feature major park and studio reveals, with fans citing possible updates on a Villains‑themed area, an Avatar expansion, and future Marvel projects.
• The breakdown fueled a social‑media backlash under the “Disney Fail” label, and resale listings at steep markups appeared online, intensifying concerns about bots and scalpers.
• General public sales are still upcoming, and coverage notes Disney could add limited partner allotments or contact users who had documented errors based on past practice, though no fixes are guaranteed.