Overview
- Manchester business owner Andrew Alty returned from Morocco to two O2 bills totaling £42,000, split into charges of £22,000 and £20,000.
- The phone plan, purchased via Currys and run on O2’s network, included an opt-out that left rest-of-world data roaming uncapped.
- Alty said his daughter scrolled TikTok for roughly eight hours during the trip, which worked out to more than £5,000 per hour in data charges.
- After media inquiries and a retailer review, Currys and O2 agreed to waive the full amount.
- The Financial Ombudsman Service categorized the dispute as a sales-process issue for Currys, highlighting limits on redress for network billing complaints.