Overview
- The Stratford-upon-Avon service, previously rated good in 2019, received the top rating after the regulator’s most recent assessment last year.
- The CQC praised strong leadership, governance and patient-centred care, with 88% of 562 respondents positive about their experience.
- Clinic surveys showed 71% rated their consultation as outstanding and 67% rated their overall experience as outstanding.
- Some patients told the CQC they were worried about high oestrogen doses, reported side effects such as bleeding, and raised concerns about costs.
- BBC Panorama reported more than a dozen patients with complications, including thickened womb lining, and four former clinic doctors voiced concerns, while the British Menopause Society removed Dr Newson from its online specialist register; the clinic has defended its quality of care.