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Couple Sues Walt Disney World After Guest’s Foot Gets Wedged in Little Mermaid Queue

Plaintiffs say a narrowing crevice plus poor lighting made a mobility scooter path hazardous and the claim raises questions about queue design and accessibility.

Overview

  • The Montgomerys say Deborah Montgomery was injured while waiting for Under the Sea – Journey of the Little Mermaid when her foot became wedged between her rented electric conveyance vehicle and a crevice in the cave-like queue, causing a fractured fibula and ongoing impairment.
  • The complaint, filed by the couple in August 2026, seeks $50,000 and alleges Walt Disney World Resort failed to provide a safe path, inspect or maintain the queue, post warnings, or supply adequate lighting.
  • Plaintiffs describe a narrowing crevice that grew tighter as the queue floor sloped and say the ECV continued moving forward while Deborah’s foot remained trapped, which they say caused the listed injuries and long-term effects.
  • Matthew Montgomery is a co-plaintiff claiming loss of the aid, comfort, society and companionship of his wife plus lost sleep and income from caregiving, and reporting outlets say Walt Disney World has not publicly responded to the suit.
  • The case highlights questions about theme-park queue design and mobility-device safety and could prompt closer scrutiny of accessibility and pathway inspections at attractions if the allegations lead to settlement or court review.