Overview
- Edwina and David Nylan say they selected the six winning numbers on the National Lottery app for the 23 December 2015 draw.
- Camelot says their multiple attempts to buy the £2 ticket from about 7pm to the 7:30pm cut-off failed because the account lacked funds.
- The company reports no record of a successful top-up or purchase confirmation, which are required for entry into a draw.
- A spokesperson added customer services cannot view the specific numbers a player tries to buy, countering the couple’s account of what was seen.
- The pair, from Fleetwood in Lancashire, say they were devastated but intend to keep playing.