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4w ago

Costco to Refund Synergy Restaurant Gift Cards After Issuer’s Bankruptcy

Refunds target Synergy-issued restaurant cards bought in late 2025 after the third-party issuer shut down under Chapter 7.

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Costco Business Center in Stafford is pictured. The store is at 12717 Network Drive near U.S. 59 and South Kirkwood. Costco has issued a notice to customers who purchased some Synergy Restaurant Gift Cards that the cards are invalid after the company closed suddenly. 
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Overview

  • Members who purchased Synergy Restaurant Gift Cards at Costco from Oct. 27, 2025 to Jan. 26, 2026 can return unusable cards to stores for refunds of remaining balances.
  • Synergy World filed for Chapter 7 and ceased its restaurant gift card program effective Jan. 31, 2026, leaving many cards no longer redeemable.
  • Costco is making a rare exception to its standard no-refund gift card policy because the cards were issued and managed by a third party.
  • Domino’s gift cards sold at Costco are not affected, while a comprehensive list of impacted restaurants has not been disclosed.
  • Synergy’s network covered restaurants in Arizona, California, Colorado, Nevada, New Mexico and Texas, with reports of failed redemptions as operations wound down and the total liability pending bankruptcy disclosures.