Overview
- A roughly 27–30 hour outage on May 18 disabled BART ticket vending machines and gates when Cubic’s network circuit tied to AT&T lost service because a bill was not paid.
- Cubic Chief Operating Officer Lalit Singh acknowledged the unpaid AT&T account at a Clipper Executive Board meeting, prompting sharp condemnation from BART General Manager Robert Powers and other agency leaders.
- Cubic missed its self-imposed May 30 target to fix critical Clipper 2.0 problems, delaying bulk migration of rider accounts into late June or beyond and forcing case-by-case workarounds.
- Boards approved short-term spending and extensions — including a $3.1 million extension for the legacy platform and a two-year, $124 million operations budget — to keep the old system running and staff customer service.
- The Metropolitan Transportation Commission plans a closed-door meeting to consider contractual remedies and an after-action review, while transit leaders and riders press for accountability and possible separation from Cubic.