Overview
- Cisco announced a company‑wide program to give every employee a personalized AI assistant that can handle tasks, answer questions, and route work to the most efficient model.
- The agents run on an 'agentic' architecture called Cloud Control that dynamically selects which AI model or tool to use for each task to limit token use and cost.
- Cisco has already invested heavily in AI infrastructure, reporting about $2 billion in orders last fiscal year and raising its AI infrastructure guidance to roughly $9 billion for the current year.
- The company is integrating agentic capabilities into security operations through Agentic SOC features and tying observability from Splunk into automated triage, investigation, and response workflows.
- Cisco will pair the rollout with company‑wide upskilling and internal knowledge sharing, and the change could reshape daily work by automating finance drafting, supply‑chain checks, and routine IT tasks while creating new oversight and training needs.