Overview
- Business Insider’s checks at three California locations after the CEO’s remarks found uneven results when customers asked for more.
- Staff at each site said extra rice, beans, fajita veggies, salsas, cheese, or lettuce came at no charge, a policy the company also described for non-premium items.
- Workers said protein, guacamole, queso, and the new cilantro lime sauce usually add a fee.
- Online reaction questioned the pledge that no one would be refused, with many users saying they still expect to be charged for more.
- Chipotle is running a weekday test for $2.50 tacos in select cities through June 2 to court value-seeking diners.