Overview
- The first phase went live on December 10 with a generative‑AI assistant that delivers concise summaries and links exclusively to Generalitat sources.
- The site is now organized into Ciutadania and Generalitat sections, centralizing services and job listings, with business, local and entity channels slated for integration by July 2026.
- The consolidation aims to reduce the administration’s web footprint from 137 to 74 sites as remaining departmental and thematic pages are migrated.
- The redesign and data migration cost about €4.7 million, covering development and licensing, with projected yearly savings of roughly €700,000 from unified maintenance.
- The portal, which averaged 26.4 million monthly visits and 181 million page views in 2025, offers support through in‑person offices, a new videocall assistance service, a written mailbox and the 012 phone line.