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Catalan Ombudswoman Declares ‘End of Cycle’ for Public Services, Urges Systemic Overhaul

A record caseload with lengthening waits underpins her call to simplify procedures, urging a broad reform pact.

Overview

  • The Síndica’s 2025 report details more than 25,000 actions, including 13,646 complaints and 11,428 consultations, with over half concerning social rights.
  • Waiting times for residential care lengthened to about 583 days for older adults and 1,991 days for people with disabilities.
  • Processing of the Renda Garantida de Ciutadania rose to 122 days as roughly 60% of those in severe material deprivation received neither IMV nor RGC.
  • At least 6,724 people sleep rough in Catalan cities over 20,000 residents, while the Síndica deems it inadmissible that about 300 tutelaged children under six remain in residential centers.
  • Complaints about the Rodalies commuter rail jumped 136% to 578, with 6.6% of trains delayed more than five minutes and average lateness around 20.5 minutes.