Overview
- The Hermannplatz and Holzmarktstraße centers have been removed from service in mid-December, reducing the walk-in network to six locations.
- BVG says the two sites drew significantly less demand than other centers and were no longer profitable.
- Staff from the closed counters are being reassigned to the remaining centers to expand consultation capacity.
- Opening hours are set for 8:00–20:00 on weekdays across the six centers, with Saturday service at Alexanderplatz, Zoologischer Garten, Rathaus Steglitz and Rathaus Spandau.
- Coverage differs on the final service dates for each site (12 vs 18 December) and on the year of a prior Alt-Tegel closure, which BVG linked to an expiring lease and increased digital use.